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9
9130 3517 3997 9006
June 24, 2022
Question

Why is text typed in backwards

  • June 24, 2022
  • 2 replies
  • 0 views
When I upload a receipt and enter the information, very often when I start typing, the text  is entered backwards in the field; e.g. instead of the letters being entered into the box as "typing" it is entered as "gnipyt".
Why does it do this and how do I stop it?  It is annoying.
I have tried refreshing the browser and clearing cache, etc.  but that doesn't help.  

    2 replies

    A
    Amanda-B
    June 24, 2022

    Hey there 9130 3517 3997 9006,

     

    Thanks for reaching out to the Community support. It's important that you can enter the correct information so that your books balance correctly.

    I appreciate you trying those trouble shooting steps. Here are a few more troubleshooting steps you could try. It may be browsing data on your system that is preventing the software from doing what it is supposed to do.

     

    • Try a browser if you're using the app
    • Try a private browser window
    • Try another browser type
    • Make sure you're using a supported browser and system
    • Reset your Internet or try on another computer or device

    If you are still not able to type in the information correctly, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen to see what may be causing the issue. You can reach out to them using one of these methods:

     

    Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
    Social Media: Facebook and Twitter

     

    If you have any other questions, feel free to reach out here.

    E
    EmmaV1
    March 24, 2023

    THIS IS SOOOOOOO ANNOYING!

    Keeps happening to me.

    I use Google Chrome so there shouldn't be an issue with the browser.

    Please QuickBooks, please sort this out.

    A
    Alex M
    March 24, 2023

    Hi there EmmaV1,

     

    It's vital that all your transactions are entered correctly for your books to be well balanced. QuickBooks Online is a great tool able to help you create transactions that you can send to your customers, all while having them entered into your books. I can point you in the best direction for assistance with this typing error.

     

    One possible cause would be the browser that you use to connect to QuickBooks, as well as browsing data can cause errors with typing. It would be best to try on another browser than Chrome to see if that resolves the issue, as well as the other steps provided above. If the error still persists, I recommend reaching out to the support team outside of the Community using these methods for further assistance:

     

    Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
    Social Media: Facebook and Twitter

     

    If you have any other questions, feel free to reach out here.

    9
    9130 3517 3997 9006Author
    March 24, 2023

    It does the same regardless of the browser that I use.  I clear cache, restart, and spend significant time messing around trying to figure this out but have not been able to resolve.

     

    Also, to suggest that we use a different browser rather than Chrome is ridiculous.  A huge majority of people use Chrome and your telling us that for some reason, your program doesn't work with it, and therefore we need to use something different.  That's ridiculous.  

     

    This backwards text thing is brutal.

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