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April 26, 2020
Question

Why is the tracking app have you at places you never stop??

  • April 26, 2020
  • 1 reply
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1 reply

AddieC
April 27, 2020

Hi there, 

 

If you travel for work and plan to write-off your trips, use the QuickBooks Self-Employed app to automatically track your mileage. All you have to do is turn on the app and let QuickBooks take care of the rest. I'd be happy to explain a few troubleshooting steps if you're noticing discrepancies in your trips.

 

Try uninstalling and reinstalling the app on your phone. There may be stored cache and cookies or updates that haven't installed properly that are causing bugs in the app. 

 

If you give that a try and you're still noticing issues on your next trip, I'd recommend reaching out to our tech support team so an agent can take a closer look. Make sure to select QuickBooks Self-Employed from the product options so that you're able to get in touch with the designated support team for QBSE. 

 

I hope this helps get things sorted out for you. 


Cheers.