Why our mileage auto-tracking just stops working once in a while. The auto-tracking function needs to be switched on again to re-anable it in the app. Why does it happen?

Hi there,

Mileage tracking is a great feature which allows you to automatically record your trips which saves you time. I'd be glad to give you a hand making sure the feature works at all time. 

Based on what you've described, I recommend checking your phone location settings. Here's how you can check if your phone has correct location permissions enabled.

iOS

• Make sure your phone’s location permissions are set to “Always”.
• For the most accurate trip tracking, make sure to enable Motion & Fitness permission.

Android (Coming soon)

• Make sure your phone’s location permissions are set to “Allow all the time” and physical activity permission to “Allow”.

If you’d like to turn off auto-tracking, you’ll follow the same steps and toggle auto-tracking off by following these steps: 

1. Tap Mileage.
2. Tap Auto-tracking.
3. Toggle Auto-tracking on.

Here's an article with more info on: Track mileage in QuickBooks Online. 

In case you need further assistance, feel free to contact our support team using this link here.