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June 12, 2022
Question

Why recently do my banking accts on QB online ask to send a code to verify me, then when done, it is still asking me to verify. I can do this many times, it asks again.

  • June 12, 2022
  • 1 reply
  • 0 views
This happens on my phone, tab and computer.  Just within the last few weeks. Texts me a code, then wants to do again for all accounts. Over and over.  Restarted all devices.

1 reply

June 13, 2022

Hello there,

 

Welcome  to the Community. It's essential you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.