Why will batch action not work for Make inactive when selecting more than 1 customer?

Hey there noverohomesreno,

Thanks for reaching out here. QuickBooks Online is a great tool to have, it allows you to add and  your Customers and make them Inactive when you no longer need them in your account. It's important to have only the customers that you need in your QuickBooks account. I can provide some information about making Customers in active.

In order to make your customers Inactive in batch actions follow these steps bellow

1- Navigate to the Sales Tab

2- Select Customers

3- Click on the Boxes beside the Customers you would like to make inactive

4- Head back up to the Batch Actions Bubble

5- Click on Make inactive

If this doesn't work I suggest trying some troubleshooting steps.

It may be browsing data on your system that is preventing the software from doing what it is supposed to do and not being able to use the Batch Action feature. Here are some steps to resolve issues that are caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you are still not able to use the Batch action feature, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen to see what may be causing the issue. You can reach out to them using one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.