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S
Sefi
April 22, 2024
Question

Zero-out Cash Advance YTD in paystubs

  • April 22, 2024
  • 1 reply
  • 0 views

Hi! 

I need some help on how can I zero-out the cash advance YTD part on employee’s paystub. Is there a possible way to do that through QBO payroll? Although our book was correct but we want to make the cash advance YTD portion to be zero. 

Any help is appreciated!

1 reply

A
Alex M
April 22, 2024

Hi there Sefi,

 

Thanks for contacting us about your payroll. QuickBooks Online Payroll is a great tool able to help you keep track of employee deductions and company contributions so you know the amount owed to the government. I can point you in the right direction for assistance with this adjustment.

To edit this balance, you may need to do a pay edit request. To start one, you would need to reach out to the QuickBooks Online Payroll support team outside of the Community. They'll be able to assist in getting this information changed so your total is accurate. You can reach them using these steps:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and X / Twitter

If you have any other questions, feel free to reach out here.

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