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L
logiclayer
September 28, 2024
Question

account locked after payment

  • September 28, 2024
  • 1 reply
  • 0 views

today i was buy advance plan and pay amount after i see my account is lock and my payment deduct on my card whats this why my account locked and my amount deduct in my card please resolve this issue thanks

1 reply

R
RhoiceW
September 28, 2024

Hi there, logiclayer. I can provide the steps for fixing locked-out accounts in QuickBooks Online (QBO).


First, let me assure you that your payment is secure. It's possible that the lock on your account is a temporary security measure. You can also contact our support team without logging in to your QBO account.

 

Here's how:

 

  1. Go to the QuickBooks Support page.
  2. Select your subscribed product on the dropdown button.
  3. Then enter your question on the field.
  4. Once done, click Continue to send it.

 

I've included a screenshot for your visual reference.

 

Please know about our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.

 

Additionally, once successfully logged in, you can update your Intuit information for security reasons.

 

Feel free to reply to this post if you still have login issues. I'll be here to help you.

L
logiclayerAuthor
September 28, 2024

after login account i see this app/error?errorCode=RPS_LOCKOUT

Thank you for your patience
We have received your request and will process your sign-up shortly.
 
i dont receive any email about my payment and my account only your ppl charge my card whats this
M
MichaelaS
September 28, 2024

We want to make sure you have a positive experience and avoid situations like this in the future. Let me route you to the best support to help you fix this immediately, @logiclayer.

 

Lockout occurs after multiple incorrect login attempts. For a case like this, I recommend contacting our Technical Support. They have the necessary tools to check the status of your account and see the charges in a secure environment.

 

Here's how:

 

  1. Login to your QuickBooks Online company.
  2. Click the Help menu in the upper-right-hand corner.
  3. Proceed to the Assistant tab.
  4. Type "contact support" into the chat box and press Enter.
  5. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
  6. Click Ask about something else, then enter a short description of your concern.
  7. Choose between Have us call you or Start a Chat.

 

Our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.

 

You can also visit this article to assist if you can't sign in to your QuickBooks Online account. It includes steps to fix sign-in issues: Recover your Intuit Account.

 

Additionally, visit this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, payments, and how you can manage your billing info in QuickBooks.

 

Our Team will work on this diligently. We greatly appreciate your cooperation. Keep us posted if you have other questions about account concerns. We'll always be here to help.

 

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