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accounthipoint
Jun 26, 2020 9:17 AM UTC
Question

Accountant access removed from my QBO how can i batch undo

I have QBOA program in US. We have a company in India. We subscribe to QBO for India that was the only thing available when we started the company. This program had option for 2 accountants. This option is not working. The most frustrating thing is the lack of support from QBO and QBOA. Covid excuse can only take you so far. I called the headquarter and they provided the number. I called the provided number as i have called other numbers. They put you on hold and disconnect. There is no way to reach any managers or supervisor. I compare the support staff in US with the India though intuit, it does not come close to being responsive. How do i get help for this reconciliation. I tried to sign up for the QBOA though I feel I should not have to but that does not work either. I have contacted support for the last few days from US and daytime in India.

6 replies

IntuitArun
Jun 26, 2020 9:37 AM UTC

Hi accounthipoint, thanks for reaching out. Please allow us sometime. We will get back to you on this at the earliest.

IntuitArun
Jun 26, 2020 9:58 AM UTC

Hi accounthipoint, thanks for reaching out. Request you to go here https://signup.quickbooks.intuit.com/?locale=en-in&offerType=trial&bc=OBI-LL1&offerId=20015510&product=qboa and create a trial account in QBOA India. Please don't use the same email address that you have used to create QBOA US version. Please use the different email address to create a trial account in India QBOA.

nasreenhipoint
Jul 2, 2020 7:44 AM UTC

I have tried to sign up using different email address but it is not working. I am in Chicago and it gives me some region error. This should not happen but it does. I have tried it many ways and it takes me to a certain point and then it stops. When I sign up it takes me to a page where i am suppose to see the account, there is no account listed. I then enter all my detail which includes India phone number, it asks for some activation code. I have tried and tried. After all that I reached out to this forum. My staff in India has also contacted support. I understand that during Covid environment we may not get the support we expect. I am stuck in my QBO reconciliation. My staff has made an error that is in several years in the past. I should be able to batch undo. My QBO came with 2 accountant access. Now there isn't any. I have never heard QB removing a component of their promised service before. I was provided this subscription with the 2 access and these 2 access is still noted on your websites help area. I am surprise to learn about this change. I don't think Intuit would do this in US. Intuit management in India must have different protocol for service delivery. Change anything at any time and you are stuck. I am surprise no one else has noticed or complained. 

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