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Dar12
November 11, 2023
Question

Adding clients on QuickBooks Online Accountant

  • November 11, 2023
  • 1 reply
  • 0 views

Hello everyone!

I'm a user of QuickBooks Online Accountant. I am facing problem adding my client from Pakistan. Whenever I send an invitation to my client, and he enter his details to sign up on QuickBooks Online he fails and receives this message:

 

" Welcome to QuickBooks
 The feature you've requested is temporarily unavailable Make sure your browser has JavaScript and cookies   enabled. If the problem persists you can clear your cache and cookies and then restart your computer or try   using a different browser.
 Try again! "
 

Please guide why is he facing this problem? Does QuickBooks Online not provide an access to users from Pakistan to sign up? 

 

Thanks.

1 reply

L
LollyNino_C
November 11, 2023

We appreciate the detailed information you shared about your experience inviting clients to access QuickBooks Online (QBO), @Dar12. We hear your sentiments and understand runtime problems are not what we want you to encounter. Please know that we are committed to resolving this issue.

 

We have an ongoing investigation about this one that our engineering team is still working on a fix. To be added to the list of affected users, we recommend contacting our support team. We understand the urgency of resolving this matter. We want to assure you that our software engineers are working diligently to identify the source of the problem and find a solution. We will keep you updated via email regarding the progress of this issue.

 

To contact support:

 

  1. Open your QuickBooks Online company. 
  2. Select Help (?).
  3. Click either tab to get started: Assistant or Talk to Human.
  4. Search Contact Us, then Start a chat with a support expert.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

I've added these articles as additional resources for managing your authorized users:

 

 

Additionally, you can refer to this helpful article if you need to transfer or change the bookkeeping management: Change your master admin user.

 

Keep me posted if you have any other concerns or questions about managing users or with your account. Rest assured that we are at your service 24/7. Don't hesitate to utilize the Reply button below or start a new post in the Community. Have a great day, @Dar12!

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