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walid1
September 26, 2019
Question

Billing page not showing

  • September 26, 2019
  • 1 reply
  • 0 views

hi;


the billing page is unable to load, i tried by Chrome / chrome incognito / mozilla firefox but only the billing page is missing and cant change my payment method

1 reply

R
RCV
September 26, 2019
Hi there, walid.

We appreciate you performing some troubleshooting steps to get the Billing and Subscription page working. Cases like this, I'd suggest contacting our Customer Support Team. They'll further investigate what's causing this issue.

They'll also help you update your payment information. Here's how to reach them:
  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter can't access Billing and Subscription page in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start an email to connect with us.

I have articles here about updating billing information and subscription:

Visit the Community if you need anything else in managing your account in QuickBooks Online. I'm always here to help.
P
PTMel
February 24, 2020

I am also unable to see the billing options. What was the solution recommended?

Kristine Mae
Kristine Mae
February 24, 2020

It may be you're experiencing some browser hiccups, PTMel.

 

When you visit a website, the cache will store any information and will take the space on the computer's memory. If it'll overload, it will cause unusual behavior.

 

We'll have to perform basic troubleshooting steps. To start with, let's access QuickBooks Online through a private browser. This is the best place to identify web issues. Here are the shortcut keys:

  • Google Chrome: Ctrl + Shift + N 
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to see the billing page, let's go back to your main browser, then clear it's cache. This helps us refresh the program.

 

Although, if you're still unable to go to the billing page, I'd suggest reaching out to our customer care support. An agent will take a closer look at your issue. They can also update your payment method. Just follow RCV's steps on how you can reach out to us. 

 

We're just here if you have other concerns. Swing by anytime. 

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