Call me [removed]

We're unable to make a call here in the Community, ahirsahdev11-gma.

I'm here to assist you with your situation. Could you elaborate on your concerns or provide any error messages? I'll be able to look for solutions to solve it this way.

In the meantime, let's take some troubleshooting measures to determine whether this is a browser-related issue. Too many internet files sometimes can cause the software to malfunction.

Let's start accessing your account using an incognito window. This mode helps since it doesn't store any internet data. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Go back to your usual browser and clear the cache if this works to remove undesirable site data. To further isolate, you can use a variety of compatible browsers.

If the issue persists, I recommend reaching out to our QuickBooks Online Support. They'll be able to pull up your account and do a screen sharing to further investigate the root cause of this issue.

Don't hesitate to post again if you need further assistance. We're always here to help you.