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Long Dara
May 14, 2022
Question

can not access my company file

  • May 14, 2022
  • 1 reply
  • 0 views

I have had issues for 4-5 days accessing my company file. Other users in our company also cannot our files. I have another Quickbooks Online account that can access other files for another company. I've attached the message that I keep seeing every time. “Your company data is unavailable at the moment. QuickBooks Online Plus needs exclusive access for brief routine maintenance. Please close your browser, wait a few minutes, and login again.” Any tips would help greatly. Thanks.

1 reply

E
Ethel_A12
May 15, 2022

Welcome to the Community, @Long Dara.

 

I understand how important it is to regularly open your Company file to track your business' financial movement. I'll route you to the support who can help you fix the error message you're getting.

 

I can see that this is an account-specific error since you can open your other company file. To help you investigate further about the account, I recommend contacting our customer care team. This way, they'll be able to check the root cause of this error to provide you with an efficient resolution.

 

I'll show you how to reach our QuickBooks Online support team when you can't sign in to your account.

 

  1. Select I forgot my user ID or password from the sign-in screen.
  2. Choose to Try Something Else.
  3. Click Talk to an expert.
  4. Fill in all mandatory fields. Then click Submit to start a chat with an expert.

 

You may also check this article to learn more ways of reaching our support: QuickBooks Support.

 

We also have Help Articles to check where you can learn more about our products.

 

Let me know how it goes. You can click the Reply button below if you have more questions about accessing QuickBooks. I'm always here to help.

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