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David Mampaey
June 24, 2024
Question

Cansultancy QuikBooks

  • June 24, 2024
  • 1 reply
  • 0 views

We are facing serious performance issues with quickbooks in our location in Malaysia. Can someone provide me a list of companies/partners that can support us in solving this issue?

1 reply

4
4Gal
June 24, 2024

QB Online or QB Desktop?

M
MAnneJ
June 24, 2024

Hello there, David. 

 

For me to be able to provide you with the best answer, I'd like you to give us a detailed explanation concerning the issues encountered on your end. Any additional information is very much appreciated. It would also be better if you could provide a screenshot. This way, I'll ensure we can route you to the appropriate support will address your concern.

 
The thread will be open for any additional information you can provide. I'll keep an eye out for it. Have a nice day ahead!

D
David MampaeyAuthor
June 27, 2024

Hi,

 

Following issues are currently being experienced on our standard laptops.

 

We have 4 users for this application.

QuickBooks (ERP) - QB is running on a local physical server (not virtualized) on a non-compliant OS version.

Initially post migration once the new laptops were provided to end users, they tried to access the QB application via RDP and realized that the multi user solution was not working.

At any instance only 2 of the 4 users could login and work with the solution, whilst the performance for the 2 users was as expected, the deterrent was only 2 users could login as opposed to requirement of 4 users.

This limitation is due to RDP where without license only 2 sessions are allowed simultaneously.

 

Post this we tried the AVD setup to have users access the QB solution without limitation on simultaneous session.

However we had issues with all 4 users where they couldn’t login and also they had trouble to export a report.

We have been unable to assess what is causing this issue.

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