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Fridah100
February 10, 2022
Question

Chargeback

  • February 10, 2022
  • 1 reply
  • 0 views

Hello there!

I have made a call to quickbooks but I was not able to speak to a live agent. I needed help on the following concerns, kindly assist me.

After I sign up for a new account with QuickBooks, how long does it take to get offered charge back protection plan?

How many transactions do I have to complete in sales before it is offered?

    1 reply

    MJoy_D
    MJoy_D
    February 10, 2022

    Hello, @Fridah100.

     

    I can share some information about chargebacks.

     

    If you're referring to the chargebacks that  protect consumers from unauthorized transactions, billing errors, and quality of goods or services. You can reach to our Customer Support team to check your account and explain further the number of transactions that you needed. 

     

    You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

     

    1. Go to the Help icon to connect to a live support agent. 
    2. Click on the Contact Us button and provide some details about this concern.
    3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
    4. You'll now be provided options on how to connect to our Customer Support.

     

    I also encourage you to visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more.

     

    Please let us know if you have additional questions. I'm always glad to help in any way I can. Have a great rest of the day!

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