Skip to main content
M
michelle19671
April 10, 2023
Question

credit card memo line information TAKEN OUT BY QB

  • April 10, 2023
  • 1 reply
  • 0 views

Someone at QB changed the memo line with ALL of the customer information in it to now pull the credit card number instead....WE ALREADY KNOW WHAT THE CREDIT CARD NUMBER IS.  i called and complaine.  They said they would investigate.  I got an email saying they werent going to change it back.

This is UNACCEPTABLE.  The memo line had EXTREMELY VALUABLE information in it BEFORE.  SOMEONE CHANGED THIS and NEEDS TO CHANGE IT BACK. 

You might as well take out the customer jobs because I CANNOT post my expenses to them anymore !!!!!!!!!  Which means QB NO LONGER WORKS FOR ME !!!

 

 

I called American Express when this happened and the top exec told me that they NEVER CHANGED ANYTHING ON THEIR END.

I saw a customer request on your public website asking if someone could make the memo space have the credit card number.  So someone from QB decided that would be a great idea AND CHANGED IT.  Someone at QB needs to make sure that before any changes are made they need to ask someone WITH SOME ACCOUNTING BACKGROUND KNOWLEDGE if this could have any adverse affects…..because CLEARLY this was not thought through!!!!!

 

The information in the memo lines needs to be put back as it was…

 

I WILL CALL EVERY WEEK AND MAKE A NEW TICKET ON THIS UNTIL IT IS CHANGED BACK.  You cant sell someone a product THAT WORKS, then change it and make it NO LONGER WORK and then send an email saying TOUGH LUCK.  NOT ACCEPTABLE to this customer.  And from the looks of the complaints, it is unacceptable to EVERYONE ELSE TOO !!!

 

I WILL ALSO BE POSTING THIS ON YOUR WEBSITE AS WELL UNTIL THIS ISSUE IS ADDRESS AND FIXED. 

 

 

Michelle [Last name removed]

[company logo with name removed]

 

1 reply

Angelyn_T
Angelyn_T
April 10, 2023

I understand where you're coming from, and I would also feel the same way, @michelle19671. It's my priority to help you put back the information in the memo line of your credit card entries as it was.

 

I know this can be frustrating for you. We'll make sure to pass along your experience here on our end so we can provide better customer support to you and other users. 

 

Aside from that, you may also pass along the recommendations to our engineers so you're able to reach a point of resolution as quickly as possible. This way, they can determine what enhancements and improvements are needed to make our product more effective and convenient for our users. 

 

Here's how:

 

  1. Sign in to your account.
  2. Go to the Gear icon, then Feedback.
  3. Enter your comments or product suggestions.
  4. Tap Next to submit.

 

Once done, your valuable feedback goes to our Product Development team to help improve your QBO experience. You can track feature requests through the QuickBooks Online Feature Requests website.

 

We also share up-to-date happenings and future improvements on our blog. Through this, you'll get the latest news about QuickBooks and what our Product Care Team is working on.

 

Please extend your patience about this matter. If you have other QuickBooks concerns, let me know by leaving a comment below. I'm always here to help. Have a good one!

Terms & ConditionsAccessibility statement