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Abdul Rehman
Abdul Rehman
November 25, 2019
Question

Error on attaching logo

  • November 25, 2019
  • 1 reply
  • 0 views

Hi All,

 

I am getting below/attached error while attaching logo and clicking on Save. Please review error and guide accordingly.

 

Regards,

Abdul Rehman.

 

 

1 reply

R
Rasa-LilaM
November 25, 2019

Hi there, Abdul Rehman.


I appreciate you sharing with us a screenshot of your concern. Refreshing the connection can help you get back on track updating the company information.


Here’s how:

 

  1. Let’s open your company first and go to the Help menu at the top to select Reset App Data.
  2. Wait for a moment for the process to complete and then close the app.
  3. Right-click beside it and Run as the Administrator.


Next, navigate to the Account and Settings page again and change the information. If you continue to receive the same error, let’s uninstall and reinstall the app to start on a clean slate.


The processing of removing the app depends on the Windows version you’re using. Check out the QuickBooks App for Windows and Mac article under the How do I uninstall? section for detailed steps.


Once done, visit this site http://quickbooks.intuit.com/apps/ to get the installer link. This will take you to another page.

 

From there, go to the Get the QuickBooks Mac or Windows App section and then hit the Free Download button.

 

On the Easier access to QuickBooks Online page, scroll down to choose the Download Now menu. Double-click on the file to launch the installer and then follow the instructions to finish the installation process. 


If none of these steps work, access the account using a browser. From there, update the company details.

 

Reach out to me whenever you have additional questions about QBO. Please know I'm here to assist further and make sure you're taken care of. Have a good one.

Abdul Rehman
Abdul RehmanAuthor
November 25, 2019

Hi Rasa,

 

Please note that the navigation for resetting the app is not found as instructed. Please guide again - how to reset the app?

 

Regards,

Abdul Rehman.

S
ShiellaGraceA
November 25, 2019

Hi Abdul Rehman,

 

Let me guide you with the steps in resetting your app.

  1. In your QuickBooks account, click Help.
  2. Click Reset App Data.
  3. Close the app when the process is complete.

Once done, right-click on the app and Run as the Administrator.

 

If you get the same results, please contact our Customer Care Support so we can investigate further.

  1. Click (?) Help.
  2. Click Contact Us.
  3. Enter you question in the What can we help you with? field.
  4. Click Let's talk.
  5. Click Get a callback.

Additionally, you can access your account via a browser and add your logo from there.

 

Leave a comment below if you have other questions. We're always here to help.

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