Skip to main content
A
Abanda215
February 24, 2024
Question

Having challenges reconciling my checking account.

  • February 24, 2024
  • 1 reply
  • 0 views

Having challenges reconciling my checking account. When an Invoice sent to a customer on Quickbooks Online is marked paid (deposited), the system also records it as a PAYMENT(USD). So my quickbooks balance is WAY OFF. The checking account shows a certain amount and the Quickbooks balance is a negative number. I have tried deleting invoices and the negative balance on Quickbooks diminishes, but then I have no way to track my invoices. It's almost like a glitch is causing the system to think my company's own invoices are payments made to client. Has anyone else experienced this before? I called and spoke to a Quickbooks rep for 2 HOURS and they couldn't figure it out. She even sounded frustrated on the phone so I figured I tried getting help here. Thanks in advance!

1 reply

C
ChristineJoieR
February 24, 2024

I apologize for any inconvenience or frustration you may be experiencing with reconciling your checking account in QuickBooks Online, Abanda215. It sounds like there is a discrepancy in how payments are recorded, leading to an incorrect balance.

 

If an invoice is marked as paid in QuickBooks Online, it should be recorded under the Deposit column in the View Register. However, if the paid invoice appears under the Payment column instead, this could cause discrepancies in your checking account balance.

 

With that, may I ask for a screenshot of the error? This will help me investigate further the issue from your checking account.

 

Furthermore, for now, we can run a basic troubleshooting step to retrieve and confirm if bugs are running within the software. Here are some remedies you can perform.

 

Sign in to your account using an incognito window:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press: Shift + CTRL + P

 

 

Furthermore, the cache can hamper and affect the functionality of QuickBooks and result in missing tabs and features, thus, clearing the cache to reduce issues that occur when using QuickBooks.

 

To address the specific factors that may be causing discrepancies in your checking account reconciliation, you can take the following steps: How to Fix Differences Between QuickBooks Balance and Bank Balance.

 

I'm here to help with any further questions you may have about QuickBooks or any other topic. Feel free to reach out whenever you need assistance. Take care!

Terms & ConditionsAccessibility statement