I am having trouble deleting customers and suppliers from QB app. They do not appear in QBO but still appear in app. Can anyone help with this?

Hi there,

I understand the convenience of syncing your data from the QBO online and QBO app. I’ve got some troubleshooting steps here so you can work continuously without interruptions.

Before proceeding, I’d like to know if you're referring to reports or lists. Any additional info will help me provide a timely resolution. Please also note that when you delete customers in QuickBooks, the transactions associated with them remain in your company data reports. This way, keep track of the names associated with the sales transactions recorded.

The cache data that is stored in your device affects the app’s performance. To isolate this, I recommend clearing it, as this helps refresh the app. To proceed, follow the steps below:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Click YES to confirm.

After that, check your customers and vendors again. If you get the same result, uninstall and reinstall the app. This is to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.

You can refer to these articles to learn more about managing customers and vendors in the program:

• Add and manage customers in QuickBooks Online
• Merge duplicate accounts, customers, suppliers, and employees in QuickBooks Online

Looking to see how much you've made or spent so far? We can utilise the Reports feature to see the numbers. Take a look at this article if you'd like some pointers on how to use the reports: Run reports in QuickBooks Online.

I’m happy to offer assistance again if you have more questions for Quickbooks Online. Post a new thread or reply here and I’ll be there.