Skip to main content
alok1
Sep 26, 2019 11:07 PM UTC
Question

IN:We have a connection with Kotak Bank account but for past few days we are unable to connect and we always get an error - error 102. Bank Act login is working fine.

Original commenter did not share additional details

3 replies

IntuitArun
Sep 26, 2019 11:07 PM UTC

Dear alok

We need some more details to troubleshoot this issue as this error related to Banking. We may have to escalate this issue to our Back End Team. 

Hence, we request you to call on our helpline number to get more assistance on this issue.

https://help.quickbooks.intuit.com/en_IN/contact

Hope this helps.

ankit33
Oct 23, 2020 6:57 AM UTC

You are escalating since last one year. nothings happening. 

AlcaeusF
AlcaeusF
Oct 23, 2020 7:49 AM UTC

Hi @ankit33,

 

Thanks for getting back to us here in the Community. Let me help you fix the 102 error message in QuickBooks Online.

Error 102 is usually resolved within 24 hours. You can perform the basic troubleshooting to isolate and resolve the issue. Please start by manually updating the online bank connection.

 

Here's how:

 

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu or Transactions menu.
  3. Select Update. 

If you still see error 102, I suggest you proceed with contacting our QuickBooks Support Team. This way, they can securely access your account and resolve the problem with the banking connection.

 

Please follow these steps:

 

  1. Sign in to your QuickBooks account.
  2. Go to the Help menu at the upper right. 
  3. Choose Contact Us. 
  4. Enter your specific concern in the What can we help you with? box. 
  5. Click Let's talk.

I've also attached an article you can use to import bank transactions manually in QuickBooks: Manually upload transactions into QuickBooks Online.

 

Please know that I'm just a post away if you have any other questions. Take care.

Terms & ConditionsAccessibility statement