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Paulaquennell
June 23, 2023
Question

Invoice templates

  • June 23, 2023
  • 1 reply
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Please can anyone tell me if they are havinig problems with the Invoice templates?  I am unable to find ANY template either one I have created or standard QBO ones that will place the VAT number on our invoices.  Have been waiting for Intuit to resolve this for over 3 weeks and am losing the will as we are having to do the invoicing twice - on an excel template to be able to create an invocie to actually send to the customer and again on QBO so that we can file VAT correctly.

 

thank you

1 reply

Bryan_M
Bryan_M
June 23, 2023

Thank you for raising your concern here, Paula.

 

I understand that this has become a challenge in your daily business routines. Let me help you fix this.

 

Let's start by performing some basic troubleshooting steps to determine if this is a browser-related issue. The initial step is to access your QBO account via incognito mode. This doesn't store cache files that may because odd behaviors when running web-based programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

After that, try to use other templates for your invoice and click Print Preview in the invoice form to check if it's working. And if it does, clear the cache of your regular browser to remove piled-up data. If the issue persists, you can use another supported browser or device, this article is from the US, however, it's still compatible on your end. Might be that the current one you're using has a temporary issue with the program.

 

I'll add this article for future reference: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

Feel free to reply to this post if you have additional questions. I'll be happy to lend a hand. Keep safe.

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