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H
husaain
February 25, 2024
Question

issue with login

  • February 25, 2024
  • 1 reply
  • 0 views

Greeting,

i just register with quickbooks and the payment its showing pending in my credit card  account , and cannot login the no company found in my portal and not product or billing show in my intuit account no customer service available to contact them 

1 reply

A
ArielI
February 25, 2024

Hello, @husaain  

 

I'll make sure you're able to log in and seamlessly access your data in QuickBooks Online (QBO).

 

It's possible that there might be a delay in processing your subscription. Give it some more time and try again later. You can refresh the page by pressing the F5 key or using your browser's refresh button. You may also review your account status by following these steps:

 

  1. Sign in to QuickBooks Online (QBO) as a primary admin.
  2. Go to the Gear icon, then Account and settings.
  3. Select Billing & subscription.
  4. Review the information in each section.
  5. To view payment history: In the QuickBooks Online tile, select View payment history. Your billing history shows the last 6 months’ bills.

 

Moreover, errors can occur due to temporary glitches. Cached data can also interfere with the proper functioning of web applications. These files are stored to help websites load faster when you revisit them. Clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser to see if the issue persists.

 

If none of these steps work, I recommend reaching out to our Customer Care Support team. They have the expertise to thoroughly investigate the situation. If necessary, they can raise the issue to our engineering team for a more in-depth resolution.

 

Here's how:

 

1. In your QuickBooks Online company, go to Help (?).

2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

 

Additionally, this article offers guidance on initiating your QBO journey and making necessary adjustments to settings: Get Started with QBO.

 

If you have further questions in accessing your account, you can comment below, and we'll respond to you as soon as possible.

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