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suryatejavala
April 21, 2022
Question

JOURNAL ENTRY

  • April 21, 2022
  • 1 reply
  • 0 views

Hi,

 

Previously I was able to create a journal and could edit the journal to include various mini transactions in there. Has something changed in the past 2 to 3 weeks? I don't seem to be able to make any changes to any Journal.

 

I'm not very experienced. Just this change makes my work more tedious. I hope to find some workaround

1 reply

K
Kevin_C
April 21, 2022

Thanks for posting here in the Community, @suryatejavala. I'd be glad to help you create and edit journal entries in QuickBooks Online (QBO) seamlessly.

 

To get rid of this problem, let's perform a few browser troubleshooting solutions to isolate the issue when you can't make any changes to your journal entries in QBO.

 

Let's access your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue. To save time, use either of these keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, create and make some changes to your journal entries. If it goes through, let's clear the cache of your regular browser. Clearing the cache or cookies is the best way to get a clean slate for your browser. 

 

If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.

 

Also, could you please share some screenshots of the changes in your journal entries? This way, I can provide the best solution.

 

In case you need to reverse your journal entries, you can browse this article to help you with the process: Reverse or delete a journal entry in QuickBooks Online.

 

You can always get back to us if you need further help with your journal entries. We're always here to help. Take care and have a great day!

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