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Paras1
December 16, 2020
Question

LightSpeed POS transactions not posting to QBO.

  • December 16, 2020
  • 1 reply
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I keep getting excuses from customer support regarding the mapping of accounts from lightSpeed to QBO. I would like to use a transactions basis of mapping LS POS transactions to QBO, but the mapping never works. This is the latest: "I have reviewed your data and from Oct 17 to 31, it did not sync to your Quickbooks because you are using the posting method itemized and one or several items on the journal have the Quantity On Hand date in QB set to after the date it was used on the journal. Please check on QB the QOH for the items in the journal to fix it or change the type of the items to "service" in QB." But these QBO accounts are not service accounts. Also, the dates between LightSpeed and QBO will not sync correctly. we started using LightSpeed well before QBO. The QOH description is just a lot of bunk, but I thought to get some help with this, since customer service at LightSpeed has proven useless.

1 reply

AlcaeusF
AlcaeusF
December 16, 2020

Hello @Paras1,

 

I appreciate you for getting in touch with us about the mapping of accounts from LightSpeed.

 

I would love to help you with syncing the transactions. However, for any issues with the integration, we recommend contacting the third-party Customer Support Team.

 

They are the only ones capable of mapping the data from LightSpeed to QBO. If you need to make changes to the product information (in QBO), I can show you the steps.

 

Here's how:

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Products and services. 
  3. Search for the item.
  4. Click Edit under the Action column. 
  5. Make the necessary changes.
  6. Hit Save and close.

As always, if you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.

 

Drop me a comment below if you have any other questions. I'll be happy to help you some more.

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