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November 11, 2021
Question

Many transactions are not appearing on the mobile app though they are appearing on the web version of Quickbooks, can you help how do I see all Txs on them mobile app ?

  • November 11, 2021
  • 1 reply
  • 0 views
Eg Purchase Orders, Payment Vouchers etc

1 reply

November 11, 2021

Welcome to Community, srini3.

 

Let's make sure you're able to see all the missing transactions in your QuickBooks Online (QBO) mobile app.

 

This behavior where transactions are not appearing on your mobile app can be fixed by clearing the app's data to refresh the application and eliminating common issues causing the inability to delete invoices. Clearing the app's data can be done on the app or on your phone settings.

  • For QuickBooks Online app:
     
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

       
  • In your Phone Settings:
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for additional troubleshooting options to fix issues with mobile app: Mobile App's troubleshooting.

 

Check out this article for more information about using QBSE mobile app: Overview of the mobile app.
 

Feel free to visit this link where you can gain more tips and articles for future use: Welcome India customers to Global Community.

 

I'm just a post away if you have other questions or concerns. We're always here to lend a hand. I wish you have a lovely day ahead.