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Kristine Mae
Kristine Mae
April 3, 2021

I'm here to help you, Lightsbaskar.

 

Let me know more about this, though. Can you provide us more information regarding your concern? What are you referring to renewal used?

 

Any information is appreciated. It'll help us share with you the accurate resolution or answer.

 

Feel free to get back to this thread with more details. We'll reply as soon as we can. Thanks in advance. 

S
subscription 12
April 22, 2021

Dear quick book 

 

i stopped by susbsiciption since last month from the application and do not like to proceed with the app yet the app has take 16 USD this month from my Visa account although i have stopped the subscription to your services my email is [email address removed] 

Jen_D
Jen_D
April 22, 2021

Thanks for posting here, @subscription11,

 

I want to make sure someone can help you with your billing concern. If you are billed again for an inactive service, it could be that the subscription wasn't cancelled successfully. Another reason could be, another service linked to your account that is still active.

 

I'd love to check this on for you, but we're unable to engage with any account and billing discussions here in this forum. This is to ensure the security of our customers personal information.

 

Don't worry, I can direct you to the right team who can check your account. We have a dedicated team for customer service who can check subscription charges and account cancellations. Here's how to contact our India Support:

 

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. Press Let's talk.
  4. On the next screen, scroll down to the Choose a way to connect with us section.
  5. Choose Chat to initiate a discussion with a live agent.
  6. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. 

 

Provide the details to our representative so they can check on everything for you.

 

I'll be right here if you need further assistance with anything in QuickBooks. Have a nice day!

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