My QuickBooks on line is failing to open through the App and the alternative Platform I’m not used to.. can anyone advise re App ? Thank you.

I want to ensure you can access your QuickBooks Online (QBO) account, Jvtyrr.

To be sure we're on the same page, I'd like to verify if you encountered any error message when opening your QBO account? And what is the alternative platform you're referring to? Any extra information is much appreciated.

In the meantime, when QuickBooks has unexpected behaviour, let's try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Online (QBO) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions. 

To clear the app's cache files, here's how:

For Android devices:

1. In your QBO mobile app, select the Gear icon. 
2. Choose the Refresh Data menu.
3. Click Yes. 

For iOs devices:

1. Go to the Help menu.
2. Select Reset App Data.
3. Click OK.

Once done, check if you can access your QBO account. If the issue persists, let's try to uninstall and then reinstall the app. 

 In case you need tips and related articles in the future about the "How Do I" steps in QBO, visit our QuickBooks Community help website for reference: QBO Self Help.

If you need additional help with QuickBooks, please let us know. We’ll be right here to further assist. Take care, and I wish you continued success.