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Sunitainkster
July 17, 2023
Question

New Zealand

  • July 17, 2023
  • 1 reply
  • 0 views

Has anyone managed to get help in New Zealand since it went from T Sheets to quick books time, it is absurd we also now can not pay our fees in AUD but rather GBP and not to mention there is useless customer help in our time zone and the chat box when logged into our account links to australia ....but they cant help us! infuriating! id hoped in the last year they would of improved things but it appears im probably just best to leave after 7 years! 

1 reply

MariaSoledadG
MariaSoledadG
July 17, 2023

I completely understand how you want to contact our support team without issues. Let me guide you on what you can do to help solve your problem, Sunita.

 

Aside from the streamlined process to reach out to our support team, they have a certain scope on what specific help they can extend. That's the reason why they're unable to assist you or even advise you to call back.

 

On the other hand, If you're experiencing GPS issues with QuickBooks Time mobile app, you'll have to make sure to set it up correctly and have the newest of the app. You want to check this article for more troubleshooting steps that you can try: Troubleshooting QuickBooks Workforce (formerly QuickBooks Time Mobile App).

 

However, for timesheets and any payroll-related concerns, you'll have to reach out to our QuickBooks Time Support Team so you'll be assisted. 

 

But if you're having a problem when paying your QuickBooks Online (QBO) subscription, you can contact our QBO support team to investigate further. They have the tools to pull up your account in a secure environment.

 

Furthermore, you may want to update the card on file, change your subscription, and view your billing history. I've added this article to guide you through the process: Quick-Look FAQ: Manage your Billing and Subscription in QuickBooks Online.

 

Please get back to us if there's anything else that you need. We're here to make sure we've got you covered.

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