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pbentvelsen-onpu
February 19, 2023
Question

Phone number verification does not work. I don't receive a text message or voice call.

  • February 19, 2023
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

L
LollyNino_C
February 19, 2023

Hello there, @pbentvelsen-onpu. I'm here to help you get through this so you can successfully set up a two-step verification in your QuickBooks Online (QBO) account.

 

First, allow me to share some possible reasons why you didn't receive a verification text message:

 

  • The phone number that is associated with your Intuit Account is incorrect.
  • Your phone plan doesn’t include SMS text messages.
  • Your phone plan doesn’t allow you to receive messages from shortcodes. You'll want to reach out to your phone provider to see if your project can be configured to receive SMS messages and shortcodes, allowing you to receive Intuit validation codes.

 

It's also possible that the phone number you entered was not selected as the default setting in QuickBooks Online (QBO) to send the text message verification. To fix this, you can set up code verification via text message. Here's how:

 

  1. Log in to your Intuit account.
  2. Then, from the left menu, click Sign In & Security.
  3. In the Two-step verification field, select Turn on.
  4. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
  5. Click Turn on.
  6. Enter the code, then select Continue.


Then, go back to the QBO login page to sign in and access your account.

 

To learn more about multi-factor authentication, please refer to this article: Verify your account with multi-factor authentication. 

 

Please let me know in the comments if you have other multi-factor authentication concerns in QBO. I'm always ready to help. Take care and have a great day. 

P
pbentvelsen-onpuAuthor
February 27, 2023

Unfortunately the issue is not solved yet.

It all starts with the issue I cannot verify my phone number. So my phone number is registered but I need it verified by either text message or voice message. Both methods won't work. I simply don't receive a message.

Yes my phone number is correct
Yes I am allowed to receive test messages
Yes I am allowed to receive international calls


Very frustrating. Please advice.

    LieraMarie_A
    LieraMarie_A
    February 27, 2023

    Thanks for getting back to us, @pbentvelsen-onpu. It's our priority to ensure you can verify and get into your account using your phone number.

     

    You may try turning your phone off and back on again. Then, log into your account. If you're still unable to receive a code, I recommend contacting our Customer Care Support team for further troubleshooting.

     

    Here's how:

     

    1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
    2. Select Talk to a Human.
    3. Enter a short description of your concern and press Enter.
    4. Click I still need a human.
    5. Select Contact Us to connect with our live support.
    6. Choose a way to connect.

     

    Alternatively, you can get the code sent to your email to get into your account. For more insights, check out this resource: Verify your account with multi-factor authentication or two-step verification.

     

    I'm also sharing this reference in case you need to update your credentials in QBO: Change your Email, User ID, or Password for QuickBooks Online.

     

    You can always get back to us if you need further assistance with managing your account. It'll be my pleasure to help you out again. Take care!

    S
    So Hum Wellness
    January 17, 2025

    I’m having an issue adding my Intuit QuickBooks Checking Account Debit Card to Apple Pay and Wallet. When I attempt to complete the Card Verification process, I’m unable to receive the verification code.

     

    Can someone assist me in resolving this issue?

    G
    GenmarieM
    January 17, 2025

    Thanks for bringing this to our attention, So Hum. Let me help you finally receive a verification code from your QuickBooks Checking account.

     

    First, it’s important to note that QB Checking is only available in the US. Can you confirm if you are located in the US? If so, I'll provide some helpful suggestions to resolve your verification code issue.

     

    If you are using email for verification, the following are several factors that may prevent you from receiving the authentication code in your inbox.

    • The email might have been filtered into your junk or spam folder by mistake.
    • Your email service provider's mail servers or domains might be blocking the email containing the authentication code.

     

    Moreover, it's important to note that validation and authentication code emails are sent from the address do_not_reply@intuit.com. These emails typically arrive within 1 to 2 minutes of being requested. Here's what to do if you find an email from this address:

     

    1. Search for the email address do_not_reply@intuit.com in all of your folders including spam and junk.
    2. If you see one of the emails from Intuit, right-click the email, then select This is not spam or Not Junk.
    3. Unblock or add these service-related email addresses as a "safe sender" on your email account to ensure you receive important communications from these services.

     

    You may also need to work with your IT department or administrator to complete the process if you're using a corporate email account.

     

    On the other hand, if you're using a mobile number for verification, I suggest checking if your mobile provider is having an issue on their end that prevents you from receiving the verification code.

     

    Finally, once you confirm there are no issues with your mobile provider, I recommend restarting your phone and removing and reinserting your SIM card to check for a connection error.

     

    You can read more details about these troubleshooting steps in this article: Receive Important Email Messages From Intuit.

     

    Lastly, I've added this article for your reference in case you encounter related issues in the future: Troubleshoot If Customers Aren't Receiving Emails From QuickBooks Online.

     

    Please let us know if you have other concerns or questions regarding receiving verification codes from QuickBooks. The whole Community is always here to help.

    S
    So Hum Wellness
    January 17, 2025

    RE: Verification Code Issue with QuickBooks Checking

     

    Dear QuickBooks Support,

     

    Thank you for your response and for offering to help with this issue. I can confirm that my company is a US-based business.

     

    Regarding the verification code, Apple Pay and Wallet only allow for receiving the confirmation code either via text message or by calling in the QuickBooks Customer Service number (see screenshots). I have tried both options repeatedly over the past week without success.

     

    Additionally, I have already contacted Apple Support, and they confirmed that only the card issuer (QuickBooks via Green Dot) can supply the required verification code. There are no issues with my mobile device, as I’ve been able to add three other cards to Apple Pay and Wallet without any problems. The issue appears to be isolated to the QuickBooks card.

     

    To summarize:

    1. I’ve verified that there are no issues with my email or mobile device.

    2. Apple has confirmed that the card issuer must supply the verification code.

    3. I am unable to proceed without your assistance.

     

    I appreciate your attention to this matter and kindly request an expedited resolution so I can successfully add my QuickBooks card to Apple Pay and Wallet. Please let me know if there are any further steps required on my end.

     

    Thank you for your help, and I look forward to your response.

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