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Ana18
December 19, 2020
Question

Prices on invoice are shown without VAT

  • December 19, 2020
  • 1 reply
  • 0 views

Hi there,

 

Lately the prices on the printed  invoice are shown without VAT. Should be including VAT.

 

The  VAT is calculated and shown after the subtotal. But I think the price including VAT should be shown in the product lines. Please see attachment.

 

I have read another thread about it but no clear answer other than Contact Support. Or  in the beginning some general suggestions to empty caches etc. But this problem is in the software. Not about the computer or memory of the user.

 

https://quickbooks.intuit.com/learn-support/global/tax/can-t-have-price-incl-vat-on-my-invoice-anymore-what-happen/00/645996

 

Kind regards, Ana

1 reply

R
RCV
December 19, 2020

Thanks for bringing this one to our attention, Ana18.

 

I appreciate you for providing us a related post of your concern. We recommend basic troubleshooting steps like accessing your account in a private window, clearing the cache, and using other support web browser. This helps us better isolate if this is a browser related-issue or not causing odd behavior when using QuickBooks Online (QBO).

 

I also checked our records and there's no reported case about this one. In this case, it would be best to contact our Customer Support Tem to investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

Feel free to visit our QuickBooks Online Help Article page to learn more about running your business in your account.

 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Have a great weekend. 

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