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December 28, 2020
Question

QB asks 3 years renewal instead of 1year renewal

  • December 28, 2020
  • 1 reply
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1 reply

December 28, 2020

Hello, rajeevrs. 

  

Thank you for choosing QuickBooks as your accounting software. In QuickBooks, you have the option to renew your subscription annually. However, if you don't see the option to renew yearly, I suggest reaching out to our customer support team. This way, one of our phone agents will be able to pull up your account and review it. 

 

Here's how to contact our support team: 

  1. Sign in to your QuickBooks Online company. Then click Help (?).  
  2. Click Talk to a human.  
  3. Choose Talk to a human.  
  4. Enter your concern.  
  5. Tap Contact us.   
  6. Choose either: 
  • Post a question   
  • Message an agent   
  • Get a callback  

​​​​​​​ 

You can also utilize this article for more details about the renewal process: Renew my account subscription

 

In addition to this, here’s an article that you can read for your reference in case you need to change your billing cycle: Switch to annual or monthly billing for QuickBooks Online.  

 

The Community will always have your back if you have additional concerns. Assistance is just one post away. Take care always.