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Mintdxb
January 12, 2022
Question

QB Premier 2013 registration

  • January 12, 2022
  • 2 replies
  • 0 views

Hi Everyone!

We have Quickbooks Premier Edition 2013 with 3 users.

1 for admin, 1 for me, 1 i don't know whose

 

I've been trying to install and open QB in my colleague's (P) desktop but message keeps saying that we have utilized the max users. 

I managed to access QB from P's desktop before but that time I was not using QB in my desktop.

 

Previously, I was using the desktop account of previous accountant (N) which has QB access. Then, when I was given my own desktop account, I logged on to QB in the same PC & using the same username I was using before. After that P cannot open QB anymore from his PC.

I am guessing that the 3rd user is registered under N's desktop account?

 

I learned that support for this version is no longer available. Anyone can help me please. 

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
January 12, 2022

How do you know the license is QB Desktop 2013 Premier for 3 users? Are you able running it the other two computers without any issue?

M
MintdxbAuthor
January 12, 2022

There are 3 usernames listed under our license. 

Both user accounts (admin & mine) are working just fine.

Earlier, while I am logged on to QB in my desktop, I tried to switch to N's desktop account and log in to QB using the 3rd user ID and it worked.

LieraMarie_A
LieraMarie_A
January 12, 2022

Hi there, @Mintdxb. Let me share the steps on how to verify who has access to the company.

 

This error message comes up when more workstations are open than the number of licenses you have purchased. I'd suggest reaching out to the company's administrator to check the list of users. 

 

To determine who has access to the company file, follow these steps:

  1. Make sure to sign in as the admin user of the company file.
  2. Go to the Company menu, then select Users.
  3. Select Set Up Users and Roles.
  4. Enter the admin password, then select OK.
  5. From here, you can see the user list.

 

Additionally, you'll also get this error if a log file is stuck and your workstations need to be rebooted. Refer to this article for more info: You have exceeded the maximum number of users who can access the company at one time.

 

I'm always here if you have any follow-up questions about user management. Have a great day.

M
MintdxbAuthor
January 12, 2022

Thank you @LieraMarie_A 

 

I've checked it and there are 3 users.

The problem is I cannot log in from P's computer using the 3rd user details.

 I will try to follow the steps from the guide you shared. 

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