quickbooks phone app says "You don't have access to the app"

We're thrilled to have you here in the Community space, Breidcpa. I have insights into why users can't access the QuickBooks App.

The mobile app version only supports Admin and Standard all-access user roles. Other user roles will need to access the program through a browser unless the primary admin adds them to a role that supports the mobile app, such as the company admin and standard all-access role.

Additionally, there's a limit to the number of allowed user roles in the program, depending on your subscription. You can check out this article to learn more: Usage limits in QuickBooks Online.

If you've reached the user limit, you can delete unnecessary users and add new ones. I'll guide you through the process below.

To delete users, here's how:

1. Sign in to QBO as a primary admin.
2. Go to Settings and select Manage users.
3. Select the ellipsis icon on the user you want to delete, then hit Delete.
4. Choose Delete user from the pop-up window to confirm.

To add new users, follow these steps:

1. Go to the Gear icon and select Manage users.
2. Pick Add user, then enter the user's name and email address.
3. Choose the role you want to assign in the Roles dropdown.
4. Select the Account management setting to customize the features this role gives access to.
5. Click Send invitation.

You can also navigate this resource to learn more about this process: Add and manage users in QBO.

Furthermore, explore this article to find out how to create various reports. These reports will help you keep track of the products or services you buy and sell and monitor your inventory: Sales and inventory reports in QBO.

User permissions that align with your operational needs are vital when managing your business, Breidcpa. Notify us if you need clarification or additional details about managing users in QuickBooks. We're always on hand to assist you.