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Sep 1, 2020 6:35 AM UTC
Question

Renewal charges have gone up substantially??? why si that so??

Original commenter did not share additional details

6 replies

Sep 1, 2020 8:57 AM UTC

Hi there, tsindia.

 

There could be a couple of reasons why your renewal charges have increased. To confirm this, I suggest going to the Subscription and Billing page. From there, you're able to check the payments history and all the charges with your subscription.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner.
  2. Choose Subscriptions and billing.
  3. Select the Billing details tab.

 

For additional assistance to provide you accurate information, I recommend contacting our QuickBooks Support Team. They have tools to check your account to further investigate your billing details.

 

Here's how to contact them:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Go to the Help menu.
  3. Select Contact Us.
  4. Follow the on-screen instructions to connect with our live support.

 

You can also use this link to route you directly to the QuickBooks contact page: https://contactus.intuit.com/en_IN/contact

 

Please check this article to see steps on how you can update your personal profile, including your contact information or preferences, and the security information you use when you sign in: Change subscription payment and personal information for your firm.

 

If you have any further concerns or questions, don't hesitate to post again here in QuickBooks Community. I'm always here to lend a helping hand. Have a great day.

Fiat Lux - ASIA
Sep 1, 2020 2:18 PM UTC

@tsindia 

You may need a workaround to lower your cost.

Sep 13, 2020 7:02 AM UTC

My charges for 1 year was INR 5,000. NOw it has increased by 60% to INR 8,000, if you don't give a discount I don't want to continue with QB.

 

Thanks

Fiat Lux - ASIA
Sep 13, 2020 9:34 AM UTC

@Shafeeq p 

I am not sure you will offered any discount. Contact us should you need to purchase a 3rd party service migrating your data from QBO account 8)

Sep 13, 2020 12:53 PM UTC

@Fiat Lux - ASIA  thanks for your replay, but there are many other online platforms at a lower price.