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sd786
October 11, 2019
Question

Reversal of Subscription Payment

  • October 11, 2019
  • 1 reply
  • 0 views

I have paid for wrong Quickbooks Account Subscriptions. Actually I was using account for trial. I wanted to pay for my other account but made payment for another account. So is there any way to refund it? Thank You

1 reply

MariaSoledadG
MariaSoledadG
October 11, 2019

Hi sd786,

 

You can cancel the wrong QuickBooks Online (QBO) subscription and contact our support team to verify if you're eligible for refund. Let me walk you through with the steps.

 

To cancel subscription:

  1. Sign in to QuickBooks Online as an admin user.
  2. Click the Gear icon. Then, select Account and Settings.
  3. Click the Billing & Subscription tab.
  4. In the QuickBooks section, click Cancel.
  5. Follow the prompts to successfully cancel your subscription.

To contact our Support Team:

  1. Go to this link: https://help.quickbooks.intuit.com/en/contact.
  2. Selec a topic.
  3. Click Send Email.
  4. Fill in the necessary information.
  5. Click Ask Your Question.

You can also visit our Help Articles if you have other questions about QuickBooks Online (QBO).

 

Keep in touch if you need anything else. I'll be here to help.

S
sd786Author
October 11, 2019

I followed the steps but its not showing the option of " connect to our Support Team".

JasroV
JasroV
October 12, 2019

Thanks for getting back to us, @sd786.

 

I appreciate you for going through the steps provided by my colleague above. Let's try to access your account via a private/incognito window to check if this a web browser related issue. I'm here to guide you how.

 

Stored cache and cookies in your regular browser for a long period can cause unusual behavior to the browser. To check, you may use these keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If your able to see our contact option while in a private/incognito window, then you'll have to clear your regular browser's cache. This way, it'll optimize your browse performance and enhance your QuickBooks Online experience. I've also attached an image below for reference.

If you're still unable to see our contact support option, try using another supported browser.

 

Also, in case you want to learn how to customize your sales form in QuickBooks Online, feel free to check this article for reference: Customise your Invoices, Estimates, and Sales Receipts in QuickBooks Online.

 

Should you need further assistance, feel free to leave a comment below. I'll be around to help.

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