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joemuscatello
September 10, 2020
Question

Shift-Command-B randomly launches QuickBooks while I'm working in another program (Mac)

  • September 10, 2020
  • 1 reply
  • 0 views

Hi,

 

QuickBooks will sometimes launch when I use the keyboard shortcut "Shift-Command-B" in another program. So far, it has happened while working in Final Cut Pro X, Keynote, and Adobe Illustrator. 

 

Does anyone have an idea how to stop this from happening? 

 

MacBook Pro 2018 with Catalina 10.15.6

QuickBooks Mac Desktop Version 4.2.0-78

1 reply

R
Ryan_M
September 10, 2020

Hi @joemuscatello,

 

I'll handle this query for you. 

 

Although there isn't a direct way to set a keyboard shortcut to open QuickBooks Online (QBO), I suggest viewing the Automator app and see if there's a shortcut assigned to open QBO. You can do this by going to your Applications folder, or using the keyboard shortcut Shift + Command + A.

 

Preset keyboard shortcuts for QuickBooks Online are available in this article: Keyboard shortcuts for QuickBooks Online. All keyboard shortcuts are listed by category, so it's easier for you to look for a certain key combination. 

 

Have other questions in mind? Place them in the comments below, and I'll get back to you as soon as I can. 

J
joemuscatelloAuthor
September 10, 2020

Thanks for your response, Ryan. Just to be clear, I'm using the QB desktop app, and not QBO, in case that makes a difference. 

 

There isn't anything on my system that is automating the QB app and I don't have any shortcuts set to QB. 

 

It seems like a bug in the system.

 

It goes like this:

QB is shut down completely and I'm working in another program (ex. Final Cut Pro.) Shift-Command-B is a shortcut in FCPX that I use all the time. When I use that shortcut in FCPX, it will sometimes randomly open the QB app.

 

And sometimes, if QB is already open, Shift-Command-B will open another instance of QB so there are 2 QB windows open. 

 

Have you heard of this? 

R
Ryan_M
September 11, 2020

Hi @joemuscatello,

 

Thank you for your prompt reply, and I appreciate the steps you've done so far. I also understand what you meant earlier, that you're using the desktop app for QuickBooks Online using a Mac system. 

 

I've checked and didn't find any reports of an issue like what you stated in this thread. At this point, I suggest you contact our Technical Support team for further assistance. They can investigate this issue further, and provide a resolution for you. 

 

Here's how:

 

  1. Go to the Gear icon.
  2. Click the Help menu.
  3. Select Contact us.
  4. Type in a description of your issue then hit Let's talk.

I'll leave this article for you as well: QuickBooks App for Windows and Mac: General support. It's here you'll find the steps on how you can clear the cache of the QuickBooks app. For details, look for the How do I clear cache in the QuickBooks app? section

 

Don't hesitate to hit the Reply button if you have other questions. I'll be sure to get back to you. 

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