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whatis your issues
June 23, 2022
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SUPPORT

  • June 23, 2022
  • 1 reply
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I have tried for over 4 hours to fix a sync with my bank account that was synced for over 4 years! Now it wont sync. I called bank and they said its connecting. I received emails from the bank each time I attempted to login and it said it was connecting, yet QBs gives error code 106 over 15 times. I used support with a share screen and they cant fix it?? WHY NOT? This is unacceptable. The checking register is not under BANKING anymore, and I am supposed to find it each time under manage accounts to manually enter? I have way too many transactions and if I have to do it manually, why dont i just use a ledger on my own and not pay you a monthly fee!!  YOU want me to pay my accountant at $100 per hour to manually enter my transactions for a feature you cant fix on your end due to some software update? your joking! WTF? it took several hours just to get support- chat dropped me after several texts, then phone didnt after 2 hours know how to fix it? I cant email you what is ee as theres NO EMAIL for support? What am i to do now? Maybe leave qb- guess you dont care about your customers?? 

1 reply

D
DebSheenD
June 23, 2022

Hi.

 

I understand the frustrations that you have in regards to connecting QuickBooks Online (QBO) to your bank. This isn't the kind of service we want you to experience with QuickBooks and our support.

 

May I know what's the name of the financial institution? It can help me check if we have a reported issue related to your concern and if there are any errors when updating your bank account so that I can provide you with the best resolution.

 

I've also added this article to help you set up bank rules to categorize online banking transactions to QuickBooks Online.

You can get back to me anytime you have additional questions about updating bank connections in QuickBooks. Take care!

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