The search bar isn't working properly, the newer contacts is not showing, the assistance chat app is not working too, i think this software is going to close down soon!

I understand how you want QuickBooks to work the way it used to be. Let's get this sorted out to get you back on track, Johnong.

If you're trying to use the Search feature to look for invoices, suppliers, or contacts, there's an ongoing issue about this. Our engineers are aware and already working on this to get this fixed as soon as possible. As a workaround, you can use the Advance search tab to look for your transactions or contact lists. I've added a screenshot for visual reference:

You'll also want to use the Invoice or Supplier List report if you're locating a transaction. You can go to the Reports menu on the left panel and search for the report.

In the meantime, I recommend reaching out to our support team so they can add you to the list of the affected users. This way, you'll get updated once the issue is fixed.

On the other hand, let's find out if your browser has something to do with the chat app issue. We can perform some troubleshooting steps to fix the assistance chat app issue.  You can log in to your account using an incognito window. I've provided the shortcut keys below so you can follow:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. If it works, then go back to the main browser to clear the cache. This deletes some outdated files which is the cause of the odd behavior that you're experiencing. Otherwise, you can switch to a different browser.

Furthermore, learn how you can filter and make sure you get the correct data. I've added this report so you can check out: Customise Reports In QuickBooks Online.

Please get back to us if you have further questions about the search bar and assistance chat app. We're here to help you anytime and ensure everything is covered.