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D
Diggory
February 15, 2023
Question

Unwanted and unauthorised charges via mobile phone bill.

  • February 15, 2023
  • 1 reply
  • 0 views

Hello,

I have recently been added to Quickbooks by a company of which I am a director. 

I signed-in and set-up my account.  All seemed fine, but when I next received a mobile phone bill from EE I noticed that I had been charged on my mobile phone bill by Intuit. Why? I never signed-up for whatever service this charge relates to. I was never informed that this would happen or what it was for. How do I stop this?

 

Thanks. 

 

1 reply

L
LeizylM
February 15, 2023

Good day, Diggory.

 

I appreciate you dropping by here in the Community. Let me help you with your concern about the Intuit charges.

 

Let's start checking the charges where it's coming from, and why. To learn how to get more details about the charges, you can review using this reference: Understand Intuit charges on your credit card or bank statement.

 

If you need more assistance, you may contact our Customer Care Team. They have the necessary tools to check your account and help with canceling charges related to QuickBooks.

 

 Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

Additionally, you can check out this article to learn more about your billing and subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

Please feel free to leave a comment below if you have other questions about the charges you've received. I'm always here to help. Have a good one!

D
DiggoryAuthor
February 15, 2023

Thanks, I tried using the support chat service, the person at the other end seemed pretty clueless and didn't answer my question at all.

D
DiggoryAuthor
February 15, 2023

The charge wasn't via my credit card or bank account - it was via my mobile phone contract.  Which was odd as I never authorised that as a payment method, nor had signed-up for paid 'finance notifications.'

 

 

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