Question

10 Minute Delay Opening Company File

Forum|Forum|2 years ago
January 2, 2024
4 replies
0 views

Just recently on two Server 2016 RDS we experience a 10 minute delay opening company files. In the QB log file we see:

"AppShellLaunchPluginCmd.cpp (76) : CHECKPOINT: 8796: Sat Dec 30 09:25:52 AppshellV2: Launch plugin begin execution, pluginId = CEFBrowserPlugin , pluginContext ..."

Next entry in the log is 10 minutes later and then QB Premier 2021 works fine. Not an NTFS issue, nothing we know of has changed on the server (no updates since 12/16), but procmon shows nothing useful to me. Uninstall, reinstall QB - both servers doing same thing. If I rename the C:\Program Files (x86)\Intuit\QuickBooks 2021\CefSharp.BrowserSubprocess.exe file to something else (i.e. so it won't run), QB opens at normal speed. Also it works as a local admin, but these are terminal servers so that's not an option. This has been working for years.

Also if I destroy the users profile disk (again, this is a terminal server) then first couple of logins to QB work again. But after a while (have not determined the "while" but more than an hour, less than a day) it will start freezing up again for 10 minutes when opening a company.

QuickBooks Desktop

M

MadelynC

I can see the impact of this 10-minute delay on your QuickBooks experience, @kandeladmin. I’m here to share information so this matter gets resolved.

Since uninstalling and reinstalling QuickBooks doesn't make a change, it would be best to get in touch with our support team for further investigation. Our representatives will assist you in identifying the root cause of the issue and provide additional troubleshooting steps to fix it as soon as possible.

Here’s how to connect with us:

Open your QuickBooks Desktop account.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then hit Continue.
Sign in to your Intuit account and click Continue.
Select to Chat with us or Have us call you.

These articles provide insights and tips about optimizing servers and workstations to speed up the performance of QuickBooks:

If you have other concerns with your company files, please don't hesitate to click the Reply button below. I'll be here always, @kandeladmin.

4

4Gal

@kandeladmin

Do you have multi QB Desktop versions on the same server?

K

kandeladminAuthor

Yes, Premier 2021 and Premier 2015.

4

4Gal

Just having another version won't be affected as much.

Run the Condense Data utility and remove data prior to 1/1/2023.

Try opening the condensed file. Is there anything different?

D

djwts

I had the same problem. After exit of QBW32Pro I noticed the QBW32.exe and CefSharp.BrowserSubprocess.exe(s) were still running in task manager detailed

Setting QBW32.exe to be run in Windows 8 compatablilty mode FIXED the issue.

D

djwts

I had the same problem, only on one machine, spent a lot of time on it.

The Fix

I noticed the QBW32.exe and CefSharp.BrowserSubprocess.exe(s) were still running in task manager detailed view.after QBW32Pro was exited.

Setting QBW32.exe to run in Window 8 compatibility mode FIXED the issue.

D

djwts

I wanted to add a little more detail. Have 4 systems running Desktop Pro 2021. All systems are running at the same update level on Windows 10 22H2. This problem only happened to just one of the systems, the Dell XPS8940. The other Dell machines are, XPS8930, Inspiron 3511 , Latitude 7480. All ran without the 10 minute hangup. The machine which showed the problem worked booted in the safe mode.

K

kandeladminAuthor

I had not thought of using the compatibility options. I've been unable lately to replicate the issue, unclear what has changed. When/if it recurs, we will try this. Thank you.

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