2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

I contacted support 2 weeks ago as when I am entering a bill and I click on add new inventory item it does not populate my existing categories as it did before as it now only gives an option to create a new catagory. I received 2 emails the same day I called where they claimed to be working on it so after 3 days I called and they said they are still working on it and that other users are having the same issue. After 2 weeks I have no confidence that they will fix it which is so disappointing as I am paying $80 a month / $960 a year for the subscription vs. the desktop version where I paid about $300 a year on average buying 3x versions since 2005. So I am paying 3x times more for a product that is worse than the desktop version but also does not work as well. I was also sent an emails so I could take a survey but when I clicked on the link it opened a window saying the survey expired, was hoping to take the survey as maybe would get this fixed as I am not going to call again as that was a waste of time.

Am training on Fresh Books now to see how that looks and if anyone has any advice on another product that works and is not so expansive, I am all ears!