A vendor deposited a check for the incorrect amount. The bank corrected this. I cannot match the check to a credit

Hello there, TCSARF. Let me share information about this matter.

You can skip the match process or exclude the transaction and record the bank deposit manually in QBO. After that, manually clear them in the bank register. 

Here's how to exclude:

1. Go to Transactions and select Bank transactions (Take me there).
2. Select the For Review tab.
3. Select the checkbox of the transactions to exclude.
4. Select Exclude.

In the event you need to clear the transaction in the bank register, follow these steps:

1. Navigate to Accounting > Chart of Accounts.
2. Click the View Register link for the bank account.
3. Filter the funnel by Reconcile Status, Transaction Type, Payee, and Date.
4. Click the Apply button.
5. Locate the transaction and look for the letter C in the Reconcile Status (indicated by a checkmark) column. This word means Reconciled.
6. If necessary, edit the transaction and then click Save.

Furthermore, since you don't need to change the original check, you can create a deposit entry to document the reimbursement received from the bank. Ensure that it is posted to the exact category or account selected during the initial expense or check.

Additionally, if you're unsure about the specific accounts to use or how to categorize the adjustment, you may want to consult with an accountant or financial advisor for guidance.

Let me know if you have additional concerns about managing your transaction in QuickBooks Online. Have a great day ahead.

Hi,

Thanks for responding to this. I want to keep the original amount that was debited from our account because it will match our bank records. I also want to keep the amount the bank credited us because it will match our bank statements. I feel like we should be able to match debits and credits?