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A
ALM4
December 6, 2023
Question

Access to QuickBooks

  • December 6, 2023
  • 1 reply
  • 0 views

Has anyone else had issues accessing their QB's online? 

 

We have filed with support, called daily. Its been 6 days now and this is getting stupid. We are not the only ones so I was reaching out to see who else has been affected. 

 

Error code=COMPANY_DISABLED

1 reply

C
CharleneMaeF
December 6, 2023

It can be challenging when you can't access your QuickBooks Online account, ALM4.

 

Currently, we have an ongoing investigation about being unable to log in to QBO due to the error code=COMPANY_DISABLED. Please be assured that our engineers are working diligently to resolve this problem.

 

We don't have a specific turnaround time on when this issue gets resolved. In the meantime, I recommend contacting our QuickBooks Support Team again to check the status. Rest assured that you'll be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter  INV-96174 in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your books, please don't hesitate to add a comment below. I'll be glad to help you out.

A
ALM4Author
December 6, 2023

We have a case # and an investigation# since 11/30! We are unable to close our month end or process any excess billing right now. Oddly enough, your contact support info while helpful, looks to only be possible if I could log in to QB's. Which is my issue. Is this a hack that someone has not revealed? Is this a break? I have had to call in daily since I have not had any contact or information from support. I understand things break but this not great service from your end at this time. Maybe you should consider an email at least to inform your clients that you are still looking into my issue, or anyone's issue for that matter when it lasts over 24hours. Especially if it lasts 7 days! 

And to say challenging is an understatement.  

    Bryan_M
    Bryan_M
    December 6, 2023

    We hear you, @ALM4.

     

    Please know that this isn't the kind of service we want you to experience. Let me route you to our contact support without logging in to your QuickBooks Online (QBO) account. 

     

    You can click this link to directly reach our support and be added to the affected users of the said investigation (INV-96174): https://quickbooks.intuit.com/learn-support/en-us/contact

     

    Once an update is available, you'll receive a notification through email. 

     

    Additionally, you might want to edit your sign-in information if you can now log in to your account, check out this article: Update or change your Intuit Account sign-in information.

     

    Please come back if you have additional login concerns. I'll be willing to lend a hand. 

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