Skip to main content
V
vstrnad
July 22, 2024
Question

Accessing the Import Data - Journal Entries - Error 404

  • July 22, 2024
  • 1 reply
  • 0 views

Hi,

I'm having trouble accessing the Import Data - Journal Entries page in my sandbox. When I click on Settings > Import Data > Journal Entries, I receive an error message: "We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link."

Could you please advise on how to resolve this issue?

Thank you.

 

1 reply

K
Kurt_M
July 22, 2024

Hello there, @vstrnad. I'll point you in the right direction to help you get through this and import data from QuickBooks Online (QBO) to Sandbox.

 

One of our colleagues answered your previous post about how to resolve the error received when importing journal data from QBO to your Sandbox account. We recommend checking this page to see the response: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-journal-entries-import-error-404/01/1466412/highlight/true#M163885

 

Furthermore, here's an article to help you handle journal entries inside the program: Reverse or delete a journal entry in QuickBooks Online.

 

The Community space is open 24/7 if you require further assistance getting data from one program to another. We also encourage you to comment below if you have other QuickBooks-related concerns. Keep safe.

V
vstrnadAuthor
July 24, 2024

Hi,

I reached out to Intuit Developer Support, and they referred me to the Product Community Forum. However, I'm finding that both teams are directing me back and forth without resolving my issue. Can someone here assist me?

 

Thank you.

R
rvrfrf
July 24, 2024

Thanks for getting back with the Community, vstrnad.

 

If you're encountering a "We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link." message while trying to import journal entries, its possible you may not be signing in as a user with permissions to make changes to journal entries.

 

There's a few different user types that have access to make changes to journal entries:
 

  • Primary admin
  • Company admin
  • Standard all access
  • In house accountant
  • Accounts receivable manager
  • Custom user (if you're using an Advanced subscription)

 

You'll want to confirm you're signing in as one of the above-mentioned users with full access to make changes to journal entries.

 

Here's how to manage user roles or permissions if necessary:
 

  1. Use your Gear icon.
  2. Go to Manage users.
  3. Find the user you want to edit.
  4. Click your Edit option in the Action column.
  5. Hit your Roles ▼ drop-down list to choose an appropriate role.
  6. Specify the account management settings you want to manage.
  7. Select Save.

 

In the event you made changes to a user's roles or permissions, you'll want to have them sign out, then back in for QuickBooks to recognize your changes.

 

I've also included a few detailed resources about managing users which may come in handy moving forward:
 

 

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Wednesday!

Terms & ConditionsAccessibility statement