Account access suspended

About a month ago I received an email requesting I upload documents to verify one of my business accounts, I did not feel comfortable clicking the link and uploading sensitive documents (there was also no information about this in my actual quickbooks account) so I forwarded it to Intuit’s security asking if it was legitimate. I never received a response. Now I am suspended from my account. I have called twice and no one seems to know how to help, one person had me go back and upload the requested document, which I did, and said she was initiating a reinstatement email which never came. I called back the next day and spoke to someone who had me go in and also upload a copy of my ID and said then all I can do is wait and there is no guarantee they will grant me access back into my account. I need to get ahold of someone who can help me, who is in account verification, so I know what else I need to do. I need access to my accounts.