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harriskhan
February 22, 2023
Question

Account activation

  • February 22, 2023
  • 1 reply
  • 0 views

 

Hi. Almost 10 days ago, I paid my subscription money for the first time. For some reason, my account was locked. They told me there was some verification problem with payment. However, payment was authorized. I have been in contact with QBO care and for the last 9 days they are telling me to wait for email from activation account of QBO. I have not received any email yet and time is being wasted. Kindly someone help me out. Its annoying. I cant access my account.

 

 

1 reply

KlentB
KlentB
February 23, 2023

I wish you didn't have to go through all these hurdles just to activate your subscription, harriskhan.

 

I know how crucial it is to get your QuickBooks account up and running. We strive to ensure every customer is satisfied with our service. I can send proper feedback regarding your experience with our support to the management. We'd like to have this opportunity to better assist you in a timely and efficient manner in the future. 

 

That said, I'll make it up to you by ensuring you get the assistance you need so this gets taken care of right away. Please know that a member of our Tier 2 Team is already looking into your case. One of our representatives will reach out to you to keep you updated with the status within the next 2-3 business days.

 

If anything else comes up in the meantime, or if you do not hear back within the timeframe I've mentioned above, please don't hesitate to visit us again here to request an update. The Community always has your back.

L
Leo Z
August 25, 2023

I have the same problem.. Please someone help me. It has been 2 days. Not sure when does QB start to calculate the subscription date. 

JenoP
JenoP
August 25, 2023

Let's ensure that we address your subscription-related question, Leo

 

QuickBooks Online automatically takes out the renewal fee overnight. Once the payment is taken out successfully, your account will become active, and you can start working in QuickBooks Online.

 

You can follow these steps on how to check the status of your account:

 

  1. Go to the Gear icon and select Account and settings.
  2. Proceed to the Billing & subscription tab.
  3. Under Payment method, make sure that your billing and subscription is correct. You can also update your credit card information in case it's no longer active.
  4. Select Save Changes.

 

If you have made changes to your account and it has been two days without it being fully activated, it is recommended to contact QuickBooks support for assistance

 

Here's how to reach out to them: 

 

  1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
  2. Type in "talk to a human", then press Enter.
  3. Click Contact Support Team, then let them know that you want to follow-up the status of your subscription.
  4. Press Enter once again.
  5. Select No, I still need help, then choose Contact Support Team.
  6. Look for the Chat option and click on it.

 

Here are some articles that you can refer to for more information about your QuickBooks Online account:

 

 

I'll be on the lookout for any other questions you may have. We're always here to offer our help.

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