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Account Deactivated

Forum|Forum|4 years ago
August 17, 2021
5 replies
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On Friday my business account and personal accounts with Intuit can no longer be logged in to because they say they have been deactivated. Please help, I have tried talking to support numerous times and they have no idea how to get this reactivated. I'm coming here because it's my last hope that I can get this fixed. It is extremely frustrating that I cannot call in or get a call back because to do that you need to be logged into the account, which I cannot log into.

Help would be greatly appreciated!

QuickBooks Online

Best answer by Deactivated

Hello all,

I have been able to finally recover my account and I wanted to share the steps in case someone else comes across this thread as frustrated as I was.

Step one: Open a new browser window and go to the following link: https://help.quickbooks.intuit.com/prechats/offerings/QBO-CHAT/22817/view

This will get you into the correct queue which is literally the most important thing.

Step two: Have some forms of ID ready to share because you're going to have to prove you're you. I used my drivers license.

Step three: Be sure that they have you fill out a security form with your problem number. If they don't get to that step then they're not doing it correctly and you won't get your account activated. There will be a link to another thread on here: https://quickbooks.intuit.com/learn-support/en-us/help-article/account-status/resubscribe-reactivate-quickbooks-online/L7VrcgRP2_US_en_US?uid=lrqz7w87.

if they don't give you that link then you're not going to get reactivated! Don't just try and fill it out now, you need a case number before you can do so.

And then you have to wait a bit, (took a few hours for me) and then voila! You're back in your account!

Good luck to anyone else in this situation, I know it's super stressful but I sure hope this helps!

A

AileneA

Hi there, Deactivated.

Thank you for reaching out to the Community. Have you tried opening your account in a private browser and check if the error is showing there? The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If the alert isn't showing when in Incognito mode, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate. Otherwise, you can try using other supported browsers to be thorough.

Otherwise, If the error persists, I highly recommend getting in touch with our Support Team again. They can check whether there is an ongoing issue or your account is on security hold.

I'll be adding again the steps to contact us to help other users like you. Here's the process:

Go to the Help menu then choose the Search tab.
At the bottom click on Contact us.
Click Talk to human.
Select the way you want to connect with us.

Please update me on how this goes. I want to make sure this is taken care of. I'll be right here if you need further help with anything in QuickBooks. Stay safe!

D

DeactivatedAuthor

Hello AileneA,

Yes, I've tried multiple browsers and cleared the cache. I'm unclear how I'm supposed to do the second step since I cannot log in to go to the help menu. When I try to reach out to support on this account they tell me that my account is already active, because I literally had to create another account to even post this.

There is over $700 in my quickbooks cash account and I would really just like my data back as well as a reason for WHY this happened to begin with. Please have support reach out to me since I cannot contact them with the correct account because it has been deactivated!

I'm really frustrated... I went with quickbooks to NOT deal with hassles and I feel like it's been a total hassle. :(

D

DeactivatedAuthorAnswer

Hello all,

I have been able to finally recover my account and I wanted to share the steps in case someone else comes across this thread as frustrated as I was.

Step one: Open a new browser window and go to the following link: https://help.quickbooks.intuit.com/prechats/offerings/QBO-CHAT/22817/view

This will get you into the correct queue which is literally the most important thing.

Step two: Have some forms of ID ready to share because you're going to have to prove you're you. I used my drivers license.

Step three: Be sure that they have you fill out a security form with your problem number. If they don't get to that step then they're not doing it correctly and you won't get your account activated. There will be a link to another thread on here: https://quickbooks.intuit.com/learn-support/en-us/help-article/account-status/resubscribe-reactivate-quickbooks-online/L7VrcgRP2_US_en_US?uid=lrqz7w87.

if they don't give you that link then you're not going to get reactivated! Don't just try and fill it out now, you need a case number before you can do so.

And then you have to wait a bit, (took a few hours for me) and then voila! You're back in your account!

Good luck to anyone else in this situation, I know it's super stressful but I sure hope this helps!

D

dandltile

My company as well got deactivated and my entire company is shut down. Intuit should be held liable for this and you cant talk to anyone who has a clue. They cant even tell me why. I am forced to seek legal help since they cant figure out how to fix a simple issue. This should and is completely illegal. I sent home 35 employees today cause they could not work or send out purchase orders or billings or even estimates.

C

Cakemama

I am having the same issue. There seems to be zero support on this. It’s really horrific to lose everything. How can Intuit operate this way. I need someone to contact me as there is no way to reach support!

C

Chad119

i have discovered the same problem with my account. it was deactivated july 3, 2023 whil i was on vacation, only to come home the following weekend to find out, and of coarse they are not open to talk to anyone. so here i am on day 8 of calling twice a day to check on my case, day 3 of supposed to get a call back from a supervisor, which i was told this morning, that they had me scheduled for noon, and the rep would call me to see if they have reached out. and to my suprise, none of the actions that were promised in the last 8 days has came thru. My business is shut down, and cannot see who has outstanding bills or who owes me money. i call at least 2 -3 times a day to ensure the urgency of the matter, only to be met with call center people who all sound like robots repeating the same things. I would have never thought in all my time that quickbooks of all companies would be this bad on customer service and responsiveness. If anyone out there can tell me how they resolved there issues, or what they did to move on, as far as other software or anything, i am open for anything at this point. NEED HELP ASAP. they also give you a claim number, but that means nothing in there world.

J

JamesAndrewM

Know that this isn't the experience we want you to have.

We still recommend contacting our QuickBooks Online Support. They can provide you with the appropriate future updates regarding the issue you've raised. To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

T

tlheah

Good day, how do we contact the Chat when we are not able to sign in?

We also suddenly had this problem that our "company disabled".

We are from Malaysia. Please help urgently.
Yesterday everything was working fine, and our subscription hasn't expired.

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