Account item disappearing under expenses when entering bill, shows up as two line items when I return.

@SarahannC 

RE: We can run the Verify Rebuild process to identify and fix this unusual behavior in QuickBooks. It can help eliminate unnecessary data, fix data inconsistencies, and improve the overall efficiency of the software.

No, that will not work. There is nothing wrong with the company file. Many of your co-workers have posted and admitted this is a bug included in the latest release, one of quite few bugs. Do you guys not communicate?

This is not what we want you to experience, @mwfarm19. I also want to thank you for letting us know that you're experiencing the same so we can address this right away and give you a smooth experience.

Does your expense amount when entering the bill also double? If yes, I'd like to inform you that just recently, we've received similar reports about the amount being doubled, specifically when entering bills in QuickBooks Desktop. Our engineers have created an investigation that's already closed and we're able to assist the affected customers.

Since you're still experiencing the same issue, we can perform the provided workaround which is to fill out the bill form from the bottom up (for bills). This means adding the expenses or items at the bottom of the form before entering the vendor or amount due at the top of the form. You can also turn off the Automatically remember transaction information feature in QuickBooks Desktop. Here's how:

1. In your QBDT file, go to the Edit menu, then select Preferences.
2. In the General tab, untick the Automatically remember account or transaction information.

If the same thing persists, I'd suggest getting in touch with our Customer Support Team so they'll be notified that there are still customers like you who are still affected by the issue. 

On the other hand, if the amounts of your bills don't double up and just appear near the bottom when entering, we can perform the Verify Rebuild tool as this scans data issues within the company file and self-resolves them. 

Beforehand, make sure your QuickBooks Desktop is up-to-date. This way, you always have its latest features and fixes. Follow the steps below on how to verify data:
 

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
4. Click OK when QuickBooks doesn't detect any problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, check out this article to learn how to rebuild the data: Verify and Rebuild Data in QuickBooks Desktop.

Furthermore, if you need to stay organized with your bills, you can utilize the bill tracker feature in QuickBooks Desktop. For more information on this, please refer to the following article:  Use the bill tracker to see your upcoming bills.

Thank you for your patience and understanding as we strive to address this problem. If you need updates on the investigation or clarification on the suggested workaround, please feel free to leave a comment below. We are here to support you throughout this process. Stay safe.