Hi there, John. Thank you for providing me with a screenshot of your concern.
In QuickBooks Online, there are two methods you can choose from when running your reports. You can choose between Cash or Accrual.
- Cash basis accounting only recognizes revenue and expenses when actual payments are received rather than invoiced or incurred.
- Accrual accounting records revenue and expenses when they're incurred before any cash transactions are received.
Furthermore, only the paid transactions will be displayed in the report if you use the Cash accounting method. On the other hand, if you're running the report using the Accrual basis, both paid and unpaid transactions will appear.
If you ever encounter an error while running your General Ledger reports, check out these articles to learn how to resolve it:
- Fix "The report you are attempting to create may not display."
- How do I fix a report that is too large to display?
Feel free to reply below if you have further questions about running your General Ledger report. I'll be here to assist you. Have a good one!
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