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Justyn11
April 10, 2020
Question

Account was disabled

  • April 10, 2020
  • 10 replies
  • 0 views

It says my account has been disabled.  Neither myself or my bookkeeper can access our online account.  We paid our annual subscription fee in December.  Nothing works.  It just says:

 

Sorry, but this company is not subscribed to QuickBooks Online Plus.

I'd like to subscribe now.

 

I don't need to subscribe again.  I need access to my accounts.

 

Who can I contact to fix this?

 

    10 replies

    F
    Flowsyn
    April 10, 2020

    Experiencing the same problem and just made our Monthly payment on March 23rd, maybe a system error?

      U
      user00552
      April 10, 2020

      Same here.  What happened.

      L
      LQR
      April 10, 2020

      Experiencing same issue. Sitting on hold

      Reset my password. I can access from a phone but not my desktop.

       

      L
      LQR
      April 10, 2020

      Still on hold, but looks like its working now. 

      S
      Steve_C
      April 10, 2020

      Hi LQR. I'm glad your back up and running, but I do want everyone to know this issue is currently being investigated and we will be updating everyone as soon as we get any news.

       

      Please if anyone has any other questions or concerns feel free to ask. We're always happy to help here in the community. 

      P
      powilloughby
      May 6, 2020

      I am on hour 12(!) of trying to access my account. Day 3.  QB wont' let administrator log in (says no account), and won't let me (user) log in (says admin hasn't granted me access).  Literally no one can help.  Day 3. Hour 12.  Twilight Zone.  

      Literally  - Had a QB rep on the phone (screen share) helping me interpret chat QB rep's messages.  2.5 hours.  Nothing. 

      Still locked out.  Can't reach anyone.  Told it was engineering issue. 

      Nothing.  Hour 12 and I'm starting over. 

      J
      JandFpools
      April 10, 2020

      I am also experiencing the same issue. Been on hold for 30 minutes with customer support and still waiting. 

      J
      Jchristopher
      April 10, 2020

      I am getting the same problem and have been on hold with tech support for over 35 mins now.  I will send an update if I get it resolved.

      P
      powilloughby
      May 6, 2020

      Hello. Did you get the issue resolved?

      R
      Rasa-LilaM
      May 6, 2020

      Hello there again, @powilloughby.


      I recognize all your efforts in trying to resolve the issue. Getting you back on track in accessing your company is what we aim for.


      To ensure you’re in the loop for the progress of the investigation, you’ll have to sign up for the list of affected users. I’m unable to perform the process without asking sensitive information to verify the account.


      Contacting our support team ensures your company is added to the notification list in a secure environment. Here’s how:

       

      1. Choose the Help menu in the upper right hand to open the Search window.
      2. From there, scroll down to click the Contact us link.
      3. Type the issue/topic in the field box and then hit the Let’s talk button.
      4. Select how you want to reach out to our support team: Start messaging or Get a callback.

      You’ll receive an email once more information is available about the issue.

       

      Let me also share this link that contains a breakdown of articles on how to manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.


      I appreciate your patience while this is being worked on. Reach out to me if you need any help or questions about QBO. I’m here ready to assist further. Have a good one.

      C
      calicontroller
      April 10, 2020

      I have been experience this issue as of an hour ago. Im chatting with someone online and they are not being very helpful. He keeps telling me to clear my cookies and to check with my web provider. When i told them that downdetector website is reporting multiple problems within one and i feel like im being dismissed. As if though just me alone having the issue is not enough to do something. I had to provide screenshots of the forums, twitter, and my error messages and even then the response i get is "Again, I've not heard anything from anyone about this today..."

      8
      810666664
      April 10, 2020

      same here.  just happened a half hr ago

       

      L
      Lavina_L
      June 9, 2021

      having the same problem. account disabled. but i can access from my mobile app. how to fix this?

      R
      Rea_M
      June 9, 2021

      I've got some helpful troubleshooting for accessing your QuickBooks Online (QBO) account, @Lavina_L.

       

      The QBO system's unusual behavior can sometimes due to the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

       

      You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

      • Press Ctrl + Shift + N (Google Chrome)
      • Ctrl + Shift + P (Firefox)
      • Control + Option + P (Safari)

       

      If you're able to access your QBO account, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

       

      Additionally, to further guide you in managing your company information, subscription, and login details, I'd recommend checking out this article: QuickBooks Online Account Management. It also includes related and other helpful topics.

       

      Please keep me posted on how it goes in the comments below. If there's anything else you need in managing your business growth  using QBO, I'll gladly help. Take care always.

      L
      Leenfor
      September 16, 2024

      I need to access to my account again

      R
      RheaMaeH
      September 16, 2024

      Regaining access to your QuickBooks Online (QBO) account is essential for your business operations, Leenfor.

       

      To provide the appropriate solution, may I know if you encountered an error message when accessing your account? Any additional information would be greatly appreciated.

       

      When logging in, ensure you're on the correct QuickBooks product page and enter the accurate credentials, including your email and password. If you're unable to sign in, refer to this article for troubleshooting steps: Recover your Intuit Account.

       

      Sometimes, clearing the browser cache and accessing QuickBooks Online through a supported browser can help resolve the issue. You can use the following shortcut keys to access incognito mode:

       

      • Safari: Shift + ⌘ + N
      • Google Chrome: Press Ctrl + Shift + N
      • Microsoft Edge: Ctrl + Shift + N

       

      If this resolves the issue, clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

       

      However, if you cancel your QBO account and want to resubscribe, visit this article: Resubscribe to or reactivate QuickBooks Online. Please note that your data will only be accessible for up to a year after the cancellation date. After that, your account will be deleted, and viewing it will no longer be possible.

       

      Additionally, I’ll share this link where you can find articles that may guide you in managing your account: QuickBooks Online Help Articles.

       

      As always, the Community is here to help you, so if you need further assistance accessing your account, feel free to leave a reply.

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