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March 13, 2024
Question

Accountant Tools Button in QB Online Not Working

  • March 13, 2024
  • 1 reply
  • 0 views

I cannot click the "Accountant Tools" button in QB Online, it is disabled at the moment. I cannot create a journal entry. Please help resolve.

1 reply

AlverMarkT
March 13, 2024

Thank you for informing us promptly of the problem you encountered, @troy1

 

I'm here to give updates regarding the issue of the Accountant Tools button not working in QuickBooks Accountant Online (QBOA). 

 

Upon checking here on my end, there is a reported issue where the Accountant Tools button isn't accessible in QBOA. Although there is no fixed timeline for resolving this issue, I suggest contacting our Support Team to add yourself to the list of affected users. This will keep you informed of any updates or next steps related to the issue. Here's how:

 

1. In your QBO company, go to Help (?).

2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

 

Feel free to check out this link to have resources at your disposal in navigating QBOA: Self-help articles.

 

We'll be here in the Community if you need further updates about the issue of the Accountant Tools button in QBO. We'll do our best to assist. Take care.